How modernised communication architecture helps UK hospital

Since the Royal National Orthopaedic Hospital (RNOH) invested in an advanced communication ecosystem, improved cooperation between healthcare workers has triggered many related benefits, from flexible workflows to a better patient experience.

For RNOH, the largest specialist orthopaedic hospital in the UK, a few years ago it became clear that pagers no longer met the requirements and growing expectations of healthcare professionals and patients. A robust communication strategy, the core of sustainable and outstanding patient care, required a modern approach and a coherent infrastructure.

It wasn’t just the RNOH that had to face this challenge because, in 2019, Matt Hancock, Health and Social Care Secretary demanded that NHS trusts phase out using archaic pagers for communications. It’s been 70 years since the first pagers were used, but today’s complex healthcare challenges require more relevant tools that are secure, quicker and more effective.

The RNOH opted to leverage Vocera technology. Within a short time, it accelerated the building of collaborative synergy between healthcare professionals, minimizing the strain and creating an agile workflow structure. During the COVID-19 crisis, the new communication standards helped the medical facility reorganise and prepare to treat patients with coronavirus.

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